Why does it say "Unavailable" when I add a canopy or shower to my cart?
Please make sure that you have "0" Cots and "0" Sleeping bags selected when trying to add an item other than a tent.
What format do I use for the arrival and departure dates?
Entering mm/dd/yyyy works best.
What is your cancellation policy?,
Full refunds minus a 5% processing fee are available up to 30 days before the event. 50% refunds will be available up to 14 days before the event. Less than 14 days and no-shows can not be refunded. We do not credit canceled orders toward future events. You may transfer your reservation to another name if you have a late change and cannot attend.
*COVID-times stipulation* If the event itself is canceled or rescheduled, you will have the option for a full refund or rollover.
What do I need to do to check in?
This varies from festival to festival. Prior to your arrival, you will receive a final confirmation email with specific instructions. Make sure email@example.com is approved in your email and doesn't go to your spam folder. If you have questions and/or haven't heard from us, feel free to send an email.
How do I know where my tent is?
Your tent will have your name in the window or door. Prior to each festival, I will send an email with a map of the grounds (if available) and the location of Dancin' Dave's tent village (where applicable).
What about rain?
Festivals go on, rain or shine. Bring rain boots and a poncho. Your tent will have a waterproof rain fly to keep you plenty dry.
How do I contact someone if I need help during the show?
Most festivals have cell service before the gates open. You can call Susan at 615-219-5168. However, once the masses arrive, service becomes spotty at best. There is often a white board available for leaving notes.
Do you charge a security deposit?
At this time, Dancin' Dave's is happy to have such wonderful customers that a security deposit has not been necessary. Common courtesy and respect is the reason. HOWEVER, if you leave your tent full of garbage or food or ruin gear, YOU will be charged a security deposit for any future bookings.
Do you do private events?
Why yes we do! If you are located in the Middle Tennessee area, our home base, we would be happy to provide tents for your family reunion, wedding, bike race or whatever occasion you might like to have a giant slumber party! Just send us a message with your dates (check our festival schedule first, we only have 1 trailer), and we will get back to you with a custom quote. We will consider travel outside of Tennessee, however additional travel charges will apply.
Keep the questions coming and I'll be glad to answer them here!